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FAQ

Where are you located?
We have eight strategically located distribution centers around the country to serve you. You can find our warehouses in Nashville, TN; Atlanta, GA; Easton, PA; Chicago, IL; Dallas, TX; Denver, CO; Ontario, CA; and Seattle, WA.
Do you install?
We are a distributor only and do not provide installation services.
Do you know someone who installs?
Unfortunately, we do not. While we work with hundreds of contractors and do-it-yourselfers across the country, we do not maintain a list of installers categorized by area.
Can we send plans to you for takeoff?
Yes, you can email them to [email protected]. We will review your plans to ensure they fall within our scope. If they do, we will proceed with the takeoff and email you an estimate in return.
Can you come out and measure and do a walkthrough at the jobsite?
No, we cannot. Our sales office is located in Nashville, TN, and all other warehouses serve as distribution centers only.
What is your lead time?
It is our goal to be the fastest in the industry. That being said, we have developed several different lead times to help you get your product quickly. From next-day shipping on some items, to expediting special orders, we have you covered no matter your situation.
Can I order parts only?
This depends on the type of part you need. Most of the products we carry are packaged as a unit, so we are unable to break these up for individual sale. We do not carry replacement parts at any of our warehouses.
What is your return policy?

What is your cancellation policy?
Please refer to the Terms and Conditions page on our website.
Can I pick my order up from your warehouse?
You can, depending on your location and the product mix available at that specific location. However, in some cases, we may still need to ship the requested item if it is not currently stocked at that particular location.
Are your doors for exterior use?
Yes, we primarily stock galvanneal metal doors for exterior use.
How do I determine the door handing?
Please refer to the Help Center on our website where you can open and download our Door Handing Guide to assist you.
What is the weight of a door?
Each door weighs an average of approximately 70-80 lbs.
What is the weight of a frame?
Each frame weighs an average of approximately 40-50 lbs.
Do I need fire-rated doors?
This will depend on where the door and frame are located within the building. You may need to consult with your local fire marshal where this is concerned for the appropriate codes.
Can I just buy a fire label?
CDF is a Warnock Hersey label shop, but we are not allowed to sell just labels to a customer, nor are we certified to install labels at the jobsite. It must be labeled properly before it ships.
What forms of payment does CDF accept?
CDF accepts all major credit cards, as well as checks with authorization.
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